Support
With the CAOS internet based service, our customers gain an entire IT support team. This team of highly trained engineers' is available 24 hours a day to monitor your technical environment specific to the CAOS software.
Support includes:
- Technical Support available 24 hours a day, 7 days a week, 365 days a year
- Internet based Service Desk allows for tickets to be easily tracked
- Double 128 bit encryption of Data
- Cisco Firewalls
- Virus detection/protection
- Nightly backup
- Disaster Recovery Mechanism
- Server and software upgrades
- Quarterly server maintenance
- Password Protection
- Around the clock systems monitoring
- Usage Reports
- Maintenance of HIPAA compliancy
